We are committed to providing local help and advice about any aspect of your healthcare policy. As our customers’ needs are paramount to us, you will be assigned your own Client Relationship Manager who will help and advise on all aspects of cover, be it in English, Spanish, or Russian.
Some of the services we offer are:
Provider finder - we assist you in finding the appropriate medical provider
Bilingual service, if you don’t speak Spanish, we will handle discussions with healthcare providers on your behalf
Assistance with obtaining pre-authorisation for medical treatment
Advice and assistance with the process of making a claim
Advice on policy matters and renewal
Updates on changes which may be important to you