STM Life Assurance PCC Plc (‘STM Life’)


Policyholders FAQs

What are STM Life’s plans for Brexit?

The Board has concluded that action needs to be taken to ensure that the company can continue to service policyholders post-Brexit.

It is proposed that the group of STM Life policyholders resident in Gibraltar, the UK, the Isle of Man and the Channel Islands will be invited to transfer (or ‘novate’) their policy from STM Life to London & Colonial Assurance PCC Plc (’LCA’), a sister company in the STM Group, to ensure we can continue to service their policies post-Brexit.

LCA is a well capitalised company based in Gibraltar, with assets in excess of £300m and a solvency ratio of 273% at the end of 2017. Further details about LCA and its financial position can be found on the London & Colonial website ( at: Solvency Financial Condition

I am a UK, Gibraltar, Isle of Man or Channel Island resident policyholder of STM Life. What will happen to my policy?

We will shortly invite you to transfer your policy to LCA. In order to do this we will require your written agreement.

Subject to your consent, it is expected that the proposed transfer of your policy to LCA shall take place after 31 December 2018 and before 29 March 2019 (the effective date of Brexit).

Will my insurance contract be affected by the transfer from STM Life to LCA?

No. There will be no material change to the way in which you, as a policyholder, will be treated after the transfer. There will be no changes to the premiums, benefits, terms and conditions or administration of policies as a result of the transfer.

From a legal and technical perspective, the responsible insurer will change from STM Life to LCA, and the insurance obligations currently contained in your STM Life cell will transfer to an equivalent LCA cell. To maintain consistency for policyholders, the transferring policies will, as far as possible, retain the same policy and cell reference numbers.

After the transfer, policy claims and surrenders will be paid by the LCA cell, rather than the STM Life cell to which your insurance contract was originally assigned.


We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this Notice.

We may collect and use some or all of the following types of personal data about you and, in some circumstances, your spouse, civil partner, partner or dependents:
• Your full name, address and contact details;
• Your date of birth;
• Your gender;
• Your marital (or relationship) status;
• Your National Insurance Number / Tax Identification Number;
• Your passport number;
• Details of your bank account;
• The source of your wealth;
• Information about your health.

You may also need to provide us with personal data relating to other people. When you do so, you will need to check with them that they are comfortable for you to share their personal data with us, and for us to use it in accordance with this Privacy Notice.

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you, or we may be prevented from complying with our legal obligations.

We may collect information in the below ways:
• You may provide information directly to us;
• Third Parties may provide personal information to us; and
• We may also capture certain personal data in the public domain.


We take your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by Law. We only retain your data for as long as is necessary and for the purpose(s) specified in this Notice. Most commonly, we will use your personal data in the following circumstances, and on the following legal bases:
• In the performance of the contract we have entered into with you;
• Where it is in our legitimate interest to process your personal data (for example, where we use resources within the STM Group of companies to deliver business support services for reasons of efficiency);
• When we collect and use certain special categories of personal data with your express consent; and
• Where we need to comply with a legal obligation.

We may less often also need to use your information to establish, exercise or defend our legal rights or on the basis of your consent where you have subscribed to any of our mailing services.


You have the right to access any personal information that we process about you, and to request information about:
• What personal data we hold about you (commonly known a “data subject access request”);
• The purposes of the processing;
• The recipients to whom the personal data has/will be disclosed;
• How long we intend to store your personal data for; and
• If we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. Where consent is the basis for holding your information, you have the right to withdraw that consent at any time.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object on those grounds. In addition, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use, currently we do not use any automated decision-making.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request. This is to ensure that your data is protected and kept secure. If your request is made by electronic means, we will respond using the commonly used electronic form unless you specifically requests otherwise. When requested, and provided that it is practical and commercially feasible to comply with the request and there is no legal or regulatory need for us to keep the information, we will delete identifying information from current operational systems.


We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this Notice or where there is a legal requirement.

Examples of those we may share your personal data with are: Regulators, Tax authorities, professional advisors e.g. financial advisers, lawyers, accountants and tax advisers and other financial institutions such as banks, insurance and investment companies.

We use third-parties to provide the below services and business functions. Any processors we may use to act on our behalf will only process your data in accordance with instructions from us and comply fully with the data protection laws and any other appropriate confidentiality and security measures.

Touchstone (C.I.) Limited
Provide wealth management software and consultancy services.

Software Automation International Limited.
Providing project based services and solutions for Aurora IT’s suite of compliant cloud solutions.

MailChimp, which is owned and operated by The Rocket Science Group
Providing marketing automation.

Betley Whitehorne Image
Providing online website hosting and development


We utilise specific Information Technology services that are hosted/stored in Jersey and the USA, which means that we may transfer some information which is submitted by you to us outside the European Economic Area ("EEA") for the below purposes:
• MailChimp for marketing automation.
• Box for secure file transfers.
• iConnect Logicalis as hosted portal providers.

Therefore, in performing our services and when you use our website, send us an email, sign up to our newsletter, etc., your personal information may be stored on servers which are hosted in Jersey. In the case of Jersey, GDPR allows us to transfer and store your personal data as the country is declared 'adequate'; and with the USA we verify that the provider adheres to the EU-U.S. Privacy Shield Framework.

Where you have nominated third parties, such as your financial adviser or investments outside the EEA, we will share information with them in order to reach or fulfill our contract with you, however the location of these third parties may not benefit from an adequacy decision for data protection purposes.


We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. To determine the retention periods, we will take into consideration what is reasonable to comply with our legal obligations and our legitimate interest in being able to properly respond to future queries/complaints.


We only process your personal information in compliance with this Privacy Notice and in accordance with the relevant data protection laws. We hope that you won’t ever need to, but if you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, please contact our Data Protection Officer in the first instance:

David Corbin
c/o London & Colonial
Rockwood House, 9-17 Perrymount Road,
Haywards Heath, West Sussex RH16 3TW

You also have the right to lodge a complaint with the relevant Local Supervisory Authority. For further information on your rights and how to complain to the relevant local supervisory authorities, please refer to their respective websites.


This statement is subject to regular review and may be updated from time to time. We will inform you if we make any substantial changes to how we use with your personal data.


Please see our Cookies Policy

This policy was last updated on 24 May 2018.