Pensions Administration Manager

Closing Date: 25/07/2021

Department: STM Malta Pension Services Limited

Location: Malta

Reporting to: Operations Director

Direct Reports: Assistant Manager

Job Objective

Directly reporting to the Operations Director, the Pensions Administration Manager will be managing a team of administrators and pension supervisors to ensure the smooth running of the department whilst ensuring that the team is supportive of other departments.

Main duties include

  • Manage a team of administrators, responsible for the take-on of new clients, investment of funds, and other ad hoc pensions administration matters 
  • Line management of the pension supervisors ensuring regular feedback, appraisals and one on one meetings
  • Ensure that communication between departments is ongoing and utilised to maintain an environment of constant improvement
  • Help train staff members to ensure that everyone is performing up to standard, coaching and developing when required to ensure team productivity
  • Work with the Compliance department to ensure that updates are implemented where required and shared with the team
  • Take the lead in getting up to date with new regulations and laws as required and be able to transpose such into processes 
  • Resolve any issues arising from non-standard queries and policies
  • Provide administration support for more complex areas of the day-to-day administration and deal with a wide range of queries from advisers and members
  • Implement process changes deriving from change in Company policy or change in legislation
  • Ensure that the team is also supportive to other departments of the business when assistance is required
  • Preparation of correspondence with clients and their advisors  
  • Ensure service level agreements within the department are met and meeting all regulatory deadlines.
  • Assist in drafting compliant replies before sending to the Operations Director for final approval 
  • Relationship management covering both the advisers and clients

Key Skills and Qualifications

  • Possess a minimum degree or diploma in financial services 
  • 3 minimum years’ of experience in a similar role within the financial services industry
  • Competent manager of people and systems
  • Fully committed to accomplishing tasks
  • Proficient in professional English
  • Share the company values of team spirit, respect, and learning
  • Possess the highest level of integrity and professionalism

Apart from forming part of a dynamic team within a growing company, employees at STM Malta benefit from full health insurance, access to a Study Support Scheme which includes paid study leave and course fees and also free parking to all employees. STM Malta works on a weekly schedule of 37.5 hours Monday to Friday with monthly social events every last Friday of the month

The tasks listed are not meant to be exhaustive and you may be asked to undertake other reasonable tasks of a similar nature, but which are not explicitly listed in the job description, and assist other teams with their portfolios.

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