Pension Administrator

Closing Date: 25/11/2022

Department: STM Fidecs Life, Health and Pensions Limited

Location: Gibraltar

Reporting to: Team Leader

Direct Reports: None

Job Objective

To assist the pensions administration team with the processing of new business, pension transfers, and benefit calculations. Excellent communication skills will be required in order to deliver a first-class customer service to financial advisers.

Key Responsibilities

  • Processing new business using the back-office system
  • Arranging transfers from ceding scheme providers
  • Preparing welcome packs
  • Administering pension products, maintaining and updating client details, answering queries by phone, letter, and email
  • Processing withdrawal forms and dealing instructions
  • Ensuring records are accurate and compliant with regulations
  • Maintenance of client data within the primary back office system
  • Assisting with financial transactions, completing payment requisition and obtaining appropriate back-up, as required
  • Dealing with ad hoc requests – phone, letter, and email
  • Scanning, filing, and linking documents
  • Keeping up-to-date with pension and tax laws
  • Meeting set targets, service level agreements, KYC, Due Diligence

Key Competencies

  • Good communication skills – written and verbal
  • Computer and numerical literacy
  • Able to build relationships with colleagues and all key pension stakeholders across the business
  • Able to work independently and within a team environment with a flexible and adaptable attitude
  • Must have keen attention to detail
  • Able to meet deadlines without compromising work quality
  • Organised and flexible in approach and able to work under pressure

Role Specification


Educated to at least GCSE level specifically with passes in English and Maths.

A level or equivalent qualification
Certificate in Pension Essentials or working towards

IT literate
Organisational and time management skills
Strong written and verbal communication skills
Strong interpersonal skills 
Keen attention to detail
Analytical and problem solving skills
Strong influencing skills
Good decision making

Familiar with office productivity software including experience in using database systems
Tax Office (or HMRC) pensions requirements
Regulatory compliance procedures
Data Protection Act requirements
Anti-Money Laundering requirements
Financial Crime requirements

Experience working in a financial services environment within a pension’s team:

  • Establishing new clients
  • Money in and out administration
  • Carrying out investment instruction
  • Calculating retirement and death benefits
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