Head of Operations

Closing Date: None

Department: STM Group Gibraltar: Life & Pensions

Location: Gibraltar

Reporting to: Managing Director

Direct Reports: Yes

Job Objective

Act as a key member of the Senior Management team, to provide strategic, technical and operational support to the Gibraltar based companies. This includes, leading, managing, and supervising the Operations team’s activities in Gibraltar.  
To oversee and manage the operations team, designing policies and supporting implementation of technology solutions in an effective and efficient way. You should have a sound knowledge of investments and be a responsible leader with an analytical and strategic mind.

Key Responsibilities

  • Design and implementation of operational policies that align with the overall strategy.
  • Analyse distressed assets position and present solutions and communication strategies.
  • Implementation & documentation of efficient processes, procedures and standards, with well governed audit trials.
  • To ensure the operations function meet agreed objectives and service levels.
  • To ensure the underlying investments of policyholders meet Statement of Investment Principles.
  • Oversee each Gibraltar entities Risk Register management and tracking of actions.
  • Production of key management information and liaising with the Board as required, providing reports, presentations etc.
  • Liaising with local regulatory bodies as required to provide relevant technical notices and/or summaries to the management or admin teams.
  • Ensuring compliance with company procedures, statutory legislation and regulations.
  • Maintaining up-to-date knowledge in relation to changes to procedures/legislation etc and leading the implementation of change in the operational areas.
  • Resource planning and recruitment as necessary.
  • Implement compliance or audit recommendations
  • Mentor team to achieve productivity and engagement.
  • Support the development of departmental management, team leaders and staff.
  • Manage operational improvement projects (including the replacement of internal and external systems).

Key Competencies

  • Driven and determined 
  • Able to effectively influence and manage change
  • Proactive, “can-do” approach
  • Good understanding of the regulatory regime
  • Adaptable and self-motivated
  • Strong interpersonal and communication skills

Role Specification



  • Educated to degree level.


  • CII and CFA qualified/part-qualified
  • Understanding of Solvency II

Knowledge, Skills and Experience:

  • Proven experience as Head of Operations, or similar leadership role
  • Proven track record of successful technical and operations experience in the insurance (preferably within the Life Assurance ) industry
  • Familiarity with all business functions including HR, Finance, Customer and IT
  • Experience and strong understanding of the application IT in an insurance environment
  • Experience with implementing IT systems
  • Good working knowledge of project management methodology
  • Financially adept
  • Analytical, organisational and influencing skills
  • Problem solving
  • Effective people management skills
  • Proficient in Excel/Access
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