Business Analyst

Closing Date: 29/10/2021

Department: STM Group Plc 

Location: Flexible

Reporting to:Head of Change

Direct Reports: None


Provide Business Analysis and Process Engineering skills to support new or existing systems implementation.  Assist with improving our existing in-house pension admin system BOSS.
This job will require travel to our other locations from time to time.


  • Understand operational objectives of any new change and gather all relevant workflow and process information
  • Understand construction, data fields and business rules that underpin any new systems implementation
  • Where necessary, conduct gap analyses to identify key differences between sets of organisational processes and recommend improvements for gaining efficiencies and/or improving the customer journey by studying current practices, designing modifications
  • Construct revised/agreed workflow charts and diagrams; studying system capabilities; writing specifications for new business processes to be migrated (as is and to be processes)
  • Construct revised/agreed workflow charts and diagrams; studying system capabilities; writing specifications and defining business requirements for systems implementation
  • Recommend controls by identifying problems, writing improved procedures
  • Define project requirements by identifying project milestones, phases and elements and report to Project Manager
  • Monitor progress by tracking activity; resolving problems; publishing progress reports; recommending actions
  • Prepare technical reports by collecting, analysing and summarising information and trends
  • Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group
  • Interpret, evaluate and interrelate research data for incorporation into decision-making process
  • Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
  • Understand and communicate the financial and operational impact of any changes
  • Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
  • Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
  • Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues


Personal Skills 

  • Communication and interpersonal skills
  • Time management and organisational skills
  • Problem-solving skills
  • Analytical skills
  • Leadership and management skills
  • An interest in, and understanding of, project management techniques and computing systems
  • Inquisitive and Detailed Oriented Mind Set, Visualising the Big Picture
  • Exceptional communication and emotional intelligence.

Technical Expertise

  • Modelling techniques (Required)
  • Good working knowledge of Windows operating system (Required)
  • Business expertise, ideally in a financial services environment (Desired)
  • Conceptual Thinking (Required)
  • Data analysis and modelling (Required)
  • Business Intelligence Software and knowledge in analytical programs (Desired)
  • Process mapping and engineering (Required)



  • IIBA certificate of competency in business analysis or BCS international diploma in business analysis or equivalent or
  • BCS Practitioner Certification or equivalent


  • Minimum 3 years Financial Services experience, ideally within a pension’s background

The tasks listed are not meant to be exhaustive and you may be asked to undertake other reasonable tasks of a similar nature, but which are not explicitly listed in the job description.

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